Terms of Service

Welcome to Comvia. These Terms of Service ("Terms") govern your use of our unified communications platform and related services (collectively, the "Service") operated by Comvia, Inc. ("we", "us", or "our").

1. Acceptance of Terms

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Description of Service

Comvia provides a unified communications platform that enables businesses to manage customer conversations across multiple channels including SMS, email, voice, chat, and other communication methods through a single interface.

3. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password and for all activities under your account.

3.1 Account Security

• You must choose a secure password and keep it confidential
• You must notify us immediately of any unauthorized use of your account
• We reserve the right to suspend accounts that appear to be compromised

4. Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service:

• To transmit spam, unsolicited communications, or violate anti-spam laws
• To impersonate or misrepresent your affiliation with any person or entity
• To violate any applicable local, state, national, or international law
• To transmit malicious code, viruses, or other harmful computer code
• To interfere with or disrupt the Service or servers connected to the Service

5. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Service. By using our Service, you agree to the collection and use of information in accordance with our Privacy Policy.

6. Subscription and Billing

6.1 Subscription Plans

Our Service is offered through various subscription plans. By subscribing, you agree to pay all charges associated with your selected plan.

6.2 Billing

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• We reserve the right to change our pricing with 30 days' notice

6.3 Free Trial

We may offer a free trial period. At the end of the trial, your subscription will automatically convert to a paid plan unless canceled.

7. Data and Content

7.1 Your Data

You retain ownership of all data you provide to our Service. We will not access, use, or disclose your data except as necessary to provide the Service or as required by law.

7.2 Data Processing

We may process your data to provide and improve our Service, including analytics and performance optimization.

8. Service Availability

While we strive for high availability, we do not guarantee that the Service will be available 100% of the time. We may suspend access for maintenance, upgrades, or other operational reasons.

9. Limitation of Liability

To the maximum extent permitted by law, Comvia shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

10. Termination

Either party may terminate these Terms at any time. Upon termination, your right to use the Service will cease immediately, and we may delete your data according to our data retention policy.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.