Privacy Policy

This Privacy Policy describes how Comvia, Inc. ("we", "us", or "our") collects, uses, and shares your personal information when you use our unified communications platform and related services (the "Service").

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, company details
• Communication Content: Messages, calls, and other communications processed through our Service
• Contact Information: Customer contact details you store in our system
• Payment Information: Billing details and payment method information

1.2 Information We Collect Automatically

• Usage Data: How you interact with our Service, features used, time spent
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Server logs, error reports, and security events
• Cookies: We use cookies and similar technologies to enhance your experience

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service
• Process transactions and manage your account
• Send service-related communications
• Provide customer support
• Analyze usage patterns and optimize performance
• Ensure security and prevent fraud
• Comply with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers

We work with third-party service providers who assist us in operating our Service, such as:

Service Type	Purpose
Cloud Infrastructure	Hosting and data storage
Payment Processing	Processing subscription payments
Analytics	Understanding Service usage
Customer Support	Providing technical assistance

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal process.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments and updates
• Employee training on data protection
• SOC 2 Type II compliance

5. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account Data: For the duration of your account plus 7 years
• Communication Content: As configured by you, with options from 30 days to indefinite retention
• Usage Logs: 2 years for security and analytics purposes
• Payment Records: 7 years for tax and accounting purposes

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request export of your data in a machine-readable format
• Restriction: Request limitation of processing of your information
• Objection: Object to certain types of processing

7. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for certain countries
• Other legally recognized transfer mechanisms

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected about you
• The right to delete personal information
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising your rights

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Third-Party Links

Our Service may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy policies.